What type of lock do I need for my unit?
Any lock will do but we recommend a disk style pad lock.
How do you operate the latch on the unit door?
The top of the latch slides to the left to open. Step on the handle below the latch to aid in sliding the latch open.
Is there a minimum amount of time required to rent a unit?
Yes. A minimum of a 3 month lease is required.
Is there a security deposit required?
Yes. There is a 1 month security deposit required.
Do you get the security deposit back?
Yes. Assuming your account is current, the unit is left in the same condition as it was found and you submit a checkout form through the web site.
What does climate controlled mean?
The climate controlled units are kept between 57 and 77 degrees (f). The climate controlled areas also aid in humidity control.
Is it up to me to insure the contents of the unit?
Yes. Mercury Storage does not carry any insurance on the contents of the units.
Is the last month pro-rated?
No. If the unit is locked on the 1stof the month full month payment is due without refund.
Is there a fee for late payments?
Yes. A $10 fee is added to the account for any payment received after the 15th of the month.
How do I change my credit card?
To change / update your credit card go to My Account / Payment Methods / Add Payment Method.
Can I pay by check or cash?
Yes. There are dropboxes at each location for checks or cash. Or mail checks to 2420 Cranberry Sq, Morgantown WV 26508.
What if I forget my password?
Click on Lost Your Password? on the login page of My Account. A link will be sent to the email address you signed up with to re-set your password.